Privacy Policy

Last Updated: November 8, 2023

This Privacy Policy explains how Accend Technology, Inc. ("Accend Techonology", "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use Accend platform and associated services, including our KYB/EDD report automation, online research tools, and any related features (collectively, the "Services"). By using the Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you use the Services, including:

a. Contact information, such as your name, email address, mailing address, and phone number;
b. Account information, such as your username and password;
c. Personal and business identification details of your customers (names, business decriptions, funding sources, addresses etc.).
e. Risk signals, indicators, alerts, and information related to KYB/EDD reveiw.
f. Usage data, such as your IP address, browser type, and information about your interactions with the Services; and
g. Any other information you choose to provide when using the Services or communicating with us

2. Collection of Business and Due Diligence Data Involving PII

We understand the sensitivity of Personal Identifiable Information (PII). In the context of KYB and EDD report automation and generation, the collection of PII is essential to ensure accurate and effective business verification and risk assessments. Here's how we handle PII:

  • Direct User Provision: Users provide certain PII directly when they input data for the purpose of KYB and EDD report generation. This could include details such as full names, dates of birth, personal addresses, and other information that can directly identify an individual.
  • External Data Sources: To enhance the accuracy and thoroughness of our reports, we may occasionally fetch PII from public databases or licensed third-party data sources. This is done while adhering to strict data access and privacy standards.
  • Feedback and Ratings: PII might be used in a depersonalized manner for feedback and ratings systems. For instance, while the feedback on a particular report might be visible, the associated PII would not be disclosed.
  • Protection and Consent: We prioritize user consent and clarity. Before accessing or using any PII, we ensure that users are fully aware and have given explicit permission. Moreover, all PII data is protected with state-of-the-art security measures to prevent unauthorized access.
  • Purpose Limitation: PII is exclusively used for the intended purposes of KYB and EDD report generation. It is not exploited for marketing or any other unrelated activities without clear user consent.

3. How We Use Your Information

We use your personal information to:

a. Provide and maintain the Services;
b. Generate KYB and EDD reports.
c. Communicate with you about the Services, including sending updates, notifications, and promotional materials;
f. Improve and personalize the Services;
g. Monitor and analyze usage and trends;
h. Detect, prevent, and address security or technical issues;
i. Comply with legal and regulatory requirements;
j. Enforce our Terms and Conditions and other policies; and
k. For any other purpose with your consent.

4. Information Sharing and Disclosure

We may share your personal information with:

a. Service providers and partners that help us provide and improve the Services, such as AI and machine learning partners, data analytics platform, and online research sources;
b. Other users of the Services, such as when you submit a note or interact with your team memebers;
c. Third parties in connection with a merger, acquisition, or sale of assets, subject to the acquiring party agreeing to protect your personal information in accordance with this Privacy Policy;
d. Law enforcement or regulatory agencies, if required by law or to protect our rights or the rights of others; and
e. Any other third party with your consent.

5. Security

We take stringent precautions to safeguard your personal information against unauthorized access, use, or disclosure. However, it's important to note that no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security. For more details on our security measures, please refer to the Security page.

6. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. By using the Services, you consent to the transfer of your personal information to countries where data protection laws may be different from those in your country.

7. Retention

We will retain your personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Compliance with Google API Services User Data Policy

Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. This commitment is easily visible to all users and ensures our practices are in strict alignment with the data protection and privacy standards set forth by Google.

9. Your Rights and Choices

You may have certain rights with respect to your personal information, including the right to access, correct, or delete your personal information, and the right to object to or restrict the processing of your personal information. To exercise these rights, please contact us using the email address or physical address provided on our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us using the the email address or physical address provided on our website.